Privacy Policy

1. Who is responsible for your information

Future You Your Life Your Way Ltd, Company No. 17323208, is the data controller for its client and enquiry information. Our existing website lists ICO registration number 00014884937. Privacy enquiries and requests: hello@futureyouyourlifeyourway.com. Our current correspondence address must be confirmed before this policy is finalised.

2. Information we may collect

For enquiries and bookings, we may need your name, contact details, service interests and appointment information. For an agreed service, we may need your story, preferences, relationships, routines, care arrangements and relevant physical or mental health information. Health information is special-category data and receives additional legal protection.

Information may come directly from you or, with appropriate authority, from a relative, representative or professional involved in your care. Please share only what is necessary and avoid sending detailed medical records through a general website enquiry.

Website hosting may process technical information such as IP addresses, browser details and security logs. The actual hosting and monitoring providers for this website must be checked before a final policy is issued.

3. Purposes and legal bases

Enquiry information is used to respond to requests, using steps before entering a contract where relevant, or legitimate interests in responding to general questions. Booking and service administration ordinarily rely on performance of a contract. Legal record-keeping obligations rely on the relevant legal obligation. Any reliance on legitimate interests requires a balancing assessment.

Health and care information requires both an Article 6 UK GDPR lawful basis and an Article 9 condition. Where applicable, provision of health or social care under Article 9(2)(h), with the required professional confidentiality and UK-law safeguards, may apply. Where explicit consent is appropriate, it will be requested separately. The correct basis for each service and any safeguarding disclosure must be confirmed and explained at collection.

Marketing communications require a separate applicable permission or lawful basis. We will not treat an enquiry or a healthcare consultation as automatic permission to send marketing.

4. Sharing and confidentiality

We do not sell personal information. Information may be shared with authorised practitioners, recipients you choose for your profile, and service providers needed for appointments, secure records, payments and hosting. Sharing must be limited to what is necessary and supported by an appropriate legal basis.

Lawful disclosures may be needed for safeguarding, serious risk of harm or a legal requirement. Confidentiality is not an absolute promise that information can never be disclosed. Processor contracts, provider details and access controls must be confirmed before this website or its services collect client data.

5. Storage, security and overseas processing

Appropriate safeguards should include restricted access, secure devices, suitable encryption, secure transfer and a documented incident-response process. The specific systems and their security arrangements must be verified; no electronic system can be guaranteed completely secure.

If a supplier processes information outside the UK, the relevant destination and lawful transfer safeguards must be documented and explained. We have not yet verified the providers, processing locations or transfer safeguards for this new website.

6. How long information is kept

Our existing policy states that enquiries not proceeding to a service may be retained for up to 12 months and client records typically for eight years after completion, unless a longer period is required. These periods must be checked against the services provided, professional obligations and the actual retention schedule before this draft becomes final.

Records should not be kept indefinitely without justification and should be securely deleted or anonymised when no longer required. Different rules may apply to complaints, tax records, safeguarding records and legal claims.

7. Your rights

Subject to the relevant conditions and exemptions, you can request access, correction, erasure, restriction and portability, and object to certain processing. Where processing relies on consent, you can withdraw it without affecting the lawfulness of earlier processing. Withdrawal does not require deletion of information that must be kept on another lawful basis.

Email hello@futureyouyourlifeyourway.com to exercise your rights. We may need to confirm your identity securely. We normally respond within one month, with extensions only where permitted and explained. Decisions affecting you will not be made solely by automated processing through this illustrative Life Profile example.

8. Cookies and external links

Cookie, analytics and tracking arrangements for this website still need to be audited. Non-essential cookies or similar technologies must not be activated without any consent required by applicable law. Browser settings alone are not a substitute for a website consent mechanism where one is required.

Our website links to independent sources and photo providers. Their privacy policies govern what happens when you visit their sites. The visual Life Profile sample contains fictional information, not real client data.

9. Questions, complaints and updates

Please contact hello@futureyouyourlifeyourway.com with concerns. You can also complain directly to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113; you do not have to contact us first.

This draft was prepared on 8 October 2026. A final policy must show its effective date and reflect the actual arrangements in place. Material changes will be communicated where appropriate.